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Privacy Policy
CookEat

Documents

Last Updated: 05/10/2025
 

1. Introduction

Welcome to CookEat! Your privacy is important to us. This Privacy Policy explains how CookEat collects, uses, and protects your personal information when you use our platform.
 

2. Information We Collect

We collect the following types of information:

A. Information You Provide Directly:

  • When you sign up, we collect your name, email, phone number, and payment details.

  • If you register as a chef, we may collect business registration details, food permits, and tax information.

B. Information We Collect Automatically:

  • Usage Data: We track interactions with the app (e.g., pages visited, purchases made).

  • Device Information: We collect data such as your device type, operating system, and IP address.

  • Location Data: If you enable location services, we use your location to help users find local chefs.

C. Payment Information:

  • Payments are processed by Stripe. We do not store your full payment details but receive confirmation of transactions.

D. Camera Access​

  • We may request access to your device’s camera for the following purposes:

  • To allow chefs and buyers to upload photos of their food, kitchen setup, or reviews.

  • To enable users to verify their identity or complete onboarding steps (e.g., uploading ID or license photos).

  • Camera access is always optional and only activated with your explicit permission. You can disable camera access at any time via your device settings.

E. Location (GPS) Access

  • We may request access to your device’s location (GPS) to provide you with relevant local features, such as:

  • Displaying nearby chefs or available food based on your location.

  • Helping chefs know when a buyer is on the way or nearby for pickup.

  • Enabling localized recommendations and promotions.

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3. How We Use Your Information

We use the information we collect to:

  • Facilitate transactions between chefs and buyers.

  • Provide customer support and improve user experience.

  • Send promotional emails, notifications, and updates (you can opt out anytime).

  • Ensure chefs comply with local food laws.

  • Prevent fraudulent activities and ensure platform security.

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4. How We Share Your Information

We do not sell your personal data. However, we share data in the following ways:

  • With Service Providers: We share necessary information with Stripe (for payments), analytics tools (for platform improvements), and customer support providers.

  • With Other Users: Buyers see chefs' business profiles, menus, and reviews. Chefs see buyer orders and delivery details.

  • For Legal Compliance: We may disclose data if required by law, such as government requests, fraud investigations, or regulatory compliance.


5. Data Storage & Security

  • We use encryption and industry-standard security to protect user data.

  • Your data is stored securely, and we retain it only as long as necessary for operational and legal purposes.

  • You can request deletion of your data at any time by contacting us.


6. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Improve website functionality and performance.

  • Personalize user experiences and recommend relevant food options.

  • Analyze trends and improve marketing strategies.

You can disable cookies in your browser settings, but this may affect platform performance.
 

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your data.

  • Opt out of marketing emails and targeted ads.

  • Request a copy of your data in a portable format (where applicable by law).

To exercise your rights, contact us at hello@cookeatapp.com.
 

8. Children's Privacy

CookEat is not intended for users under 18 years old. We do not knowingly collect personal information from children.
 

9. Changes to This Privacy Policy

We may update this policy periodically. If significant changes occur, we will notify users through email or app notifications.
 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@cookeatapp.com.

By using CookEat, you agree to this Privacy Policy.

Chef Chopping Vegetables
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